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Enhance Mental Health Education

HKUST - Learning Portal

Development and integration of an embedded learning portal with a structured membership registration system.

Development and integration of an AI chatbot (scripted response model) to provide automated user assistance.

The website will support a mental health initiative for non-Chinese youth in Hong Kong, serving as both an informational hub to communicate project goals and
updates and an interactive platform for registered users to access educational content, engage with resources, and enhance their knowledge.

References
The purpose of this project is to create an online platform dedicated to improving the mental health of non-Chinese youth aged 15-21 in Hong Kong. This platform aims to
provide resources, training, and interactive support through an AI chatbot to assist in mental health education, early detection, and intervention.

Purposes of the Website
• Develop a user-friendly, accessible, multilingual website with a focus on mental health resources for non-Chinese youth in Hong Kong.
• Implement a secure user portal for training sessions, webinars, and resource access.
• Integrate an AI-powered chatbot to offer immediate, confidential support and guidance.

Service Scope and Deliverables
The vendor shall be responsible for the complete:
• Development of the learning portal, including membership registration, tracking of user status, and video uploads.
• Deployment of an AI chatbot (scripted-response model) for automated user assistance.
• Comprehensive project management.
• Training for HKUST staff on managing content, chatbot updates, and learning portal functionalities.

Website Development
The vendor must ensure the website is fully functional, secure, scalable, and highperforming.

Key requirements include:
• Development of all webpages outlined in the project scope.
• Secure login and user registration system with encrypted data protection.
• Scalability to accommodate expected user growth and peak traffic loads.
• SEO optimization for better search engine ranking.
• Staging environment for testing and feedback before the official launch.
• Security measures as complied with the HKUST policies.
• Load balancing and caching strategies for performance optimization.

AI Chatbot Development & Integration (Scripted-response Model)

The scripted AI chatbot will be a website-integrated navigation assistant, primarily guiding users through different sections of the platform, providing scripted responses to frequently asked questions, and assisting with learning portal access and basic technical support. The chatbot must be easy to update and maintain through an administrative backend.

Chatbot Functionalities
• Website Navigation Assistance: The chatbot will help users locate key sections with scripted questions and answers such as the learning portal, FAQs, and support resources.
• Predefined Scripted Responses: Users will interact with the chatbot by selecting from a set of predefined response options rather than inputting open-ended text.
• Learning Portal Guidance: The chatbot will direct users to upcoming events, and guide them through the learning modules.
• FAQs & Support: The chatbot will answer frequently asked questions related to account registration, module access, troubleshooting login issues, and general website use.
• Multi-Device Compatibility: The chatbot must function seamlessly across desktops, mobile devices, and tablets.